Concerns & Complaints

In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff.  In the first instance please request a meeting with your child's class teacher at a mutually convenient time, as it is not always possible for a teacher to discuss a complaint at the beginning or end of the school day in front of other parents or carers and children.

*Please note that staff are only able to discuss a pupil with those with formal parental responsibility*

If the class teacher is unavailable, please ask for an appointment with the Phase Leaders who are as follows:

Wyvil Primary School - Mainstream Classes

EYFS : Lucinda Parnell

KS1 : Tamsin Gray

Lower Key Stage 2: Helen Ainsworth

Upper Key Stage 2: Atticus Hood

Autism Resource Base Provision:

Phase Leader : Alexia Christopoulou 

Assistant Headteacher and SENDCo : Suzannah Watson

In the very rare instance where the Phase Leader is unable to help with your request or concern, then please request an appointment with Katie Pope (Assistant Headteacher and SENDCo), Stephanie Stevens (Deputy Headteacher) or the Headteacher, Lisa Hodgkinson at a mutually convenient time.

Should you wish to record a concern or make a complaint, please complete in full a Concern and Complaint Form. Remember to add your full name and contact details.

CLICK HERE for a Concern and Complaints Form.  We will endeavour to respond to your concern or complaint within 15 working days.

In dealing with any complaints, the school will also refer to the Department for Education's Policy for Unreasonable Complainants. CLICK HERE to view this policy.

CLICK HERE to view the London Borough of Lambeth's Schools Complaints Complaints Policy & Procedure document.

Safeguarding or Child Protection Issue

Should the subject matter of your request be a safeguarding or child protection issue, the designated Child Protection Officer, now also known as Designated Safeguarding Lead (DSL) is Katie Pope. 

In their absence, Lisa Hodgkinson, Stephanie Stevens, Suzannah Watson, Alexia Christopoulou, Roya Diggs, Atticus Hood, Jacqueline George, Lucinda Parnell, Jessica Cramp and Ashely Ward will deputise as Deputy Designated Safeguarding Leads (DDSL).

School Facilities

Should your concern or complaint be regarding the community use of the school's facilities out of hours, please complete a Concern and Complaint Form for the attention of Brendan McShane (Premises Manager).