Concerns & Complaints
In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff. In the first instance please request a meeting with your child's classteacher at a mutually convenient time, as it is not always possible for a teacher to discuss a complaint at the beginning or end of the school day in front of other parents or carers and children.
*Please note that staff are only able to discuss a pupil with those with formal parental responsibility*
If the classteacher is unavailable, please ask for an appointment with the Phase Leaders who are as follows:
EYFS: Mrs McGarrell
KS1: Miss Andrews
Lower KS2: Miss Stevens
Upper KS2: Miss Pope
In the very rare instance where the Phase Leader is unable to help with your request or concern, then please request an appointment with the Deputy Headteacher, Miss Cooper, or the Headteacher, Mr Terrey at a mutually convenient time.
Should you wish to record a concern or make a complaint, please complete in full a Concern and Complaint Form. Remember to add your full name and contact details.
CLICK HERE for a Concern and Complaints Form. We will endeavour to respond to your concern or complaint within 15 working days.
In dealing with any complaints, the school will also refer to the Department for Education's Policy for Unreasonable Complainants. CLICK HERE to view this policy.
CLICK HERE to view the London Borough of Lambeth's Schools Complaints Complaints Policy & Procedure document.
Should the subject matter of your request be a safeguarding or child protection issue, please ask for Mr Terrey.